Privacy Policy
H&T Cleaning Services
1. Introduction
H&T Cleaning Services ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, contact us, or use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
H&T Cleaning Services provides professional residential and commercial cleaning services across England.
Contact Details:
3. Information We Collect
We may collect and process the following categories of personal data:
a. Information You Provide Directly
- Full name
- Phone number
- Email address
- Property address
- Service requirements and booking details
- Messages, enquiries, or feedback
b. Automatically Collected Information
When you use our website, we may collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Device type
- Cookies and tracking data
c. Sensitive Data
We do not intentionally collect sensitive personal data (such as health or financial details). If such data is provided voluntarily, it will be handled securely and only for service-related purposes.
4. How We Use Your Information
We use your personal data for the following purposes:
- To provide and manage cleaning services
- To respond to enquiries and customer support requests
- To schedule appointments and send confirmations
- To process payments (if applicable)
- To improve our services and website functionality
- To send important service-related communications
- To comply with legal and regulatory obligations
- To prevent fraud and ensure security
We only use your data where we have a lawful basis to do so.
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contractual necessity – to provide services you request
- Legitimate interests – to improve services and customer experience
- Consent – for marketing communications (where applicable)
- Legal obligation – to comply with applicable laws
6. Sharing Your Information
We do not sell, rent, or trade your personal data.
We may share your data with:
- Employees or contractors for service delivery
- Payment processors and service providers
- IT and website service providers
- Legal or regulatory authorities when required
All third parties are required to handle your data securely and in compliance with data protection laws.
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, tax, or accounting requirements
- Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymised.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Secure data storage systems
- Restricted access to authorised personnel
- Encryption and secure communication methods
- Regular monitoring for vulnerabilities
However, no online system is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the details below.
10. Cookies and Tracking Technologies
Our website uses cookies to:
- Improve user experience
- Analyse website performance
- Understand user behaviour
You can manage or disable cookies through your browser settings.
11. Marketing Communications
We may send you updates or promotional content only if you have opted in.
You can unsubscribe at any time by:
- Clicking the unsubscribe link
- Contacting us directly
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
13. International Data Transfers
We do not typically transfer your data outside the UK.
If required, we ensure appropriate safeguards are in place in accordance with UK GDPR.
14. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
16. Complaints
If you have concerns about how your data is handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.
Website: https://ico.org.uk
17. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact: